rbaze Privacy Policy

1Introduction

Welcome to the rbaze Privacy Policy. rbaze is an online gaming platform operated for players in Bangladesh and beyond. We are committed to protecting the privacy of every person who visits, registers on, or plays on rbaze. This Privacy Policy explains in plain language what personal data rbaze collects from you, how we use it, who we share it with, and what choices you have.

By creating an account on rbaze or by continuing to use the rbaze platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use rbaze. You can contact our privacy team at any time at [email protected].

This policy applies to all services offered by rbaze, including the rbaze website, the rbaze mobile app, all games available on the platform, and all customer support interactions. It covers data collected online and, where applicable, data collected through other channels such as email and live chat.

2Data We Collect

rbaze collects personal data in two broad categories: data you provide to us directly, and data we collect automatically when you use the platform. Below is a full breakdown of the types of data rbaze may hold about you.

3How We Collect Data

rbaze collects your personal data through several channels. Understanding how we gather data helps you stay in control of what you share with us.

• Direct input: When you register on rbaze, complete your profile, submit KYC documents, make a deposit or withdrawal, or contact our support team, you provide data directly to us.
• Automated collection: When you visit the rbaze website or use the rbaze app, our servers automatically log technical data including your IP address, device information, browser type, and session activity.
• Cookies and tracking technologies: rbaze uses cookies and similar technologies to remember your preferences, keep you logged in, and analyse how players use the platform. See Section 6 for full details.
• Payment providers: When you transact via bKash, Nagad, or Rocket, those providers share transaction confirmation data with rbaze to verify your deposit or withdrawal.
• Identity verification providers: During KYC, rbaze may use a third-party identity verification service that processes your documents and returns a verification result to rbaze.
• Fraud prevention services: rbaze uses automated fraud detection tools that analyse behavioural and technical signals to identify suspicious activity on the platform.

rbaze does not purchase personal data from data brokers or any other third-party data sources. All data we hold about you originates from your direct interaction with rbaze or from the service providers listed above.

4Why We Use Your Data

rbaze uses your personal data only for legitimate, clearly defined purposes. We do not use your data for anything beyond what is described in this Privacy Policy without first obtaining your explicit consent.

5Data Sharing

rbaze does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to protect it.

• Payment processors (bKash, Nagad, Rocket): We share the minimum data necessary to process your transactions. These providers operate under their own privacy policies and are independently regulated.
• Identity verification providers: During KYC, your identity documents are processed by a certified third-party verification service. This provider does not retain your documents beyond the verification period.
• Fraud prevention and AML services: rbaze uses automated tools that may process your transaction and behavioural data to detect and prevent financial crime. These tools operate under strict data processing agreements.
• Regulatory and law enforcement authorities: rbaze is legally required to report certain activities — including suspected money laundering — to the relevant financial intelligence authorities. We will comply with lawful requests from competent authorities.
• IT infrastructure and hosting providers: rbaze's platform is hosted on secure cloud infrastructure. Our hosting providers process technical data as part of delivering the platform but do not have access to your personal gaming or financial data.
• Professional advisors: In limited circumstances, rbaze may share data with legal, accounting, or auditing professionals who are bound by professional confidentiality obligations.

6Cookies & Tracking

rbaze uses cookies and similar tracking technologies to make the platform work properly, to remember your preferences, and to understand how players use the site so we can keep improving it. Here is a breakdown of the types of cookies rbaze uses.

rbaze does not use third-party advertising cookies. We do not allow ad networks to place tracking cookies on the rbaze platform. You can manage your cookie preferences at any time through your browser settings. Note that disabling essential or security cookies will affect your ability to use rbaze normally.

7Data Retention

rbaze retains your personal data only for as long as it is necessary for the purposes described in this Privacy Policy, or as required by applicable law. The table below summarises our standard retention periods.

When your data reaches the end of its retention period, rbaze securely deletes or anonymises it. Anonymised data — which cannot be linked back to you — may be retained indefinitely for statistical and platform improvement purposes.

8Data Security

rbaze takes the security of your personal data seriously. We have implemented a layered set of technical and organisational measures designed to protect your data against unauthorised access, loss, alteration, or disclosure.

• TLS 1.3 encryption: All data transmitted between your device and rbaze's servers is encrypted using TLS 1.3, the current industry standard for secure web communications.
• Encryption at rest: Sensitive data stored on rbaze's servers — including identity documents and financial records — is encrypted at rest using AES-256.
• Two-factor authentication (2FA): rbaze supports 2FA for all player accounts. We strongly recommend enabling 2FA in your account settings to add an extra layer of protection.
• Access controls: Access to personal data within rbaze is restricted on a strict need-to-know basis. Staff who do not need access to your data for their role cannot access it.
• Real-time fraud monitoring: rbaze's automated systems monitor account activity 24/7 for signs of unauthorised access or suspicious behaviour.
• Regular security audits: rbaze undergoes regular independent security assessments to identify and address vulnerabilities before they can be exploited.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, rbaze will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

9Your Rights

As a player on rbaze, you have a number of rights over your personal data. rbaze is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights below, contact us at [email protected].

10Children's Privacy

rbaze is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration on rbaze requires confirmation that you are at least 18 years old, and rbaze actively verifies age as part of the KYC process.

If rbaze discovers that personal data has been collected from a person under the age of 18, we will immediately delete that data, close the associated account, and return any deposits made. If you believe a minor has registered on rbaze, please contact us at [email protected] immediately.

11Third-Party Links

The rbaze platform may contain links to third-party websites or services — for example, links to payment provider support pages. rbaze is not responsible for the privacy practices of any third-party website. This Privacy Policy applies only to data collected by rbaze directly.

We encourage you to read the privacy policy of any third-party service you use in connection with your rbaze account, including bKash, Nagad, and Rocket. rbaze has no control over how those services collect or use your data once you leave the rbaze platform.

12Policy Updates

rbaze may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to the platform. When we make material changes to this policy, we will notify registered players by email and display a prominent notice on the rbaze platform for at least 14 days before the changes take effect.

The "Last Updated" date at the top of this page always reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how rbaze protects your data. Your continued use of rbaze after the effective date of any updated policy constitutes your acceptance of the revised terms.

13Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how rbaze handles your personal data, please get in touch with our privacy team. We are here to help and will respond to all privacy-related enquiries promptly.

• Email: [email protected]
• Live Chat: Available 24/7 directly within your rbaze account dashboard.
• FAQ: Visit our FAQ page for answers to common questions about rbaze accounts and data.

When submitting a data rights request, please include your registered email address and account ID so we can locate your records and respond as quickly as possible. rbaze aims to acknowledge all privacy enquiries within one business day.